Support
Help for capture, Teamspace, and billing
Short answers for getting started, permissions, offline photos, sharing, and Free versus Business. Contact support when you are stuck.
Getting started
How do I start?
Install Then & There, allow camera and location when prompted, and take a stamped photo. Free keeps captures on the device until you join a Business workspace.
What is Free versus Business?
Free is device-only capture. Business adds seats, shared workspace storage, and stamp polish, billed on this website.
Permissions and GPS
Location is denied or missing
Open system settings for Then & There and allow location while using the app. Without permission the stamp cannot show accurate coordinates.
GPS looks wrong
Accuracy depends on the device and signal. Wait outdoors for a fix when you can. Stamps record what the device reported at capture — they are not a legal survey.
Saved photos and offline
Where do photos go first?
Captures save on the phone first. On Business they sync to the workspace pool when online; the queue shows items still waiting.
What if I am offline?
Keep shooting. Items stay queued locally and upload when signal returns.
Team and workspace access
How do teammates join?
Workspace owners invite seats and can share a team join link or QR from the app. Members only see workspaces they belong to.
Billing and cancellation
Where do I pay or cancel?
Business Checkout and the customer billing portal live on this website. There is no Plus mid-tier and no App Store subscription for workspace billing.
Policies
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